Can I change or cancel my order?

we are proud to offer within 24 hours order processing but If you need to change or cancel, please email us at Support@dibnox.com within 24 hours. After that, we cannot guarantee changes, but you can always initiate a return once you receive the item.

What is your return policy?

You can return eligible items within 30 days of purchase for more information please check our return policy page

How long will it take to get my order?

After processing period your order will be shipped in 3-7 days, Except for the following reasons for more check our

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at support@dibnox.com.

Note: Once your return is authorized, we will arrange for the item to be picked up from the address provided in your original order.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately at support@dibnox.com with photos or a video capture of the product if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, specifically custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific custom order.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in its original condition, unworn or unused, with tags, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@dibnox.com.