Can I change or cancel my order?

we are proud to offer within 24 hours order processing but If you need to change or cancel, please email us at Support@dibnox.com within 24 hours. After that, we cannot guarantee changes, but you can always initiate a return once you receive the item.

What is your return policy?

You can return eligible items within 30 days of purchase for more information please check our return policy page

How long will it take to get my order?

After processing period your order will be shipped in 3-7 days, Except for the following reasons for more check our

Shipping policy

At Dibnox, we work directly with specialized manufacturers and global suppliers to bring you curated products at the most competitive prices. Because we ship factory-direct, your items may take slightly longer to arrive, but we pass those shipping savings directly to you.

. Order Processing Time

All orders are processed within 48H business (excluding weekends and holidays).
You will receive a notification email with tracking information as soon as your order has shipped.

3. Estimated Shipping Times

Since we ship globally, delivery times vary by location:

United States: 5–15 business days
United Kingdom / Europe: 5–15 business days
Rest of the World: 5–20 business days

Note: These are estimated times. Factors such as customs processing, local postal delays, or high-volume seasons (like the holidays) may impact delivery speed.

4. Tracking Your Order

Once your order ships, we will provide a tracking number via email. You can track your package directly through our website [LINK TO TRACKING PAGE] or via global tracking services. Please allow 3–5 days for the tracking information to update in the carrier's system.

5. Multiple Shipments

If you order multiple items, they may arrive in separate packages at different times. This is because we source from different specialized warehouses to ensure you get the best quality for each specific product.

6. Customs, Duties, and Taxes

DNX Global LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

7. Damages

If you receive a damaged product, please save all packaging materials and damaged goods, and contact our support team immediately at support@dibnox.com with photos of the issue.